Frequently Asked Questions

Is Clearbox right for me?

We built Clearbox so immigrants like you don't have to choose between spending thousands of dollars on a lawyer to handle your entire case or doing it all yourself with no legal support at all.

We are designed to support the DIY applicant. You pay only for the legal expertise you need - not for a bundle of services you don't need or a subscription that you'll only use once.

We specialize in application/case types that thousands of immigrants typically file without a lawyer. Currently, we can help you if you're filing a parent green card application, responding to a RFE (request for evidence) in a family immigration case, or if you're filing a naturalization application.

We're actively working to support additional application types - send us an email at help@clearboxlegal.com if you need help with something else!

Do I need a lawyer to handle my whole case?

You might. We designed a menu of affordable service options so we can listen, ask the right questions, and tell our customers who need full legal representation that Clearbox is not the right solution for them, and why.

If you have a complex immigration history, have a case pending in immigration court, have a pending or previous criminal matter in your history, or need a waiver - we may not be right for you. But, we promise to say so!

What if I have more questions after my service ends?

Our service options are designed to capture the needs of most DIY applicants. You may need support for longer. You can purchase additional text message support, or a lawyer review depending on where you are in your journey.

Are there additional costs after I pay for a service?

No, never. Clearbox was built to give immigrants who are navigating their immigration journey on their own the legal support they need, at the level that they need it.

Our text message support and review options give most DIY applicants the clarity and confidence they need to move forward.

You can always choose to purchase more help, if and when you need it. At Clearbox, we don't believe in selling you help you don't need upfront.

What is your refund policy?

We built Clearbox so immigrants like you don't have to choose between spending thousands of dollars on a lawyer to handle your entire case or doing it all yourself with no legal support at all.

If you purchase one of our services and have a bad experience, send us an email at help@clearboxlegal.com telling us what didn't work for you. If we can't fix it for you, we'll give you a full refund.

Who will review my application materials when I purchase a review?

Your review will be handled by a licensed, experienced immigration lawyer. We only partner with lawyers licensed in the United States.

We look for lawyers who have high-volume practices (this means hundreds of cases) in the case types that our customers need help with.